Got a question about our products, ordering, or custom packaging?
We're here to help.
Fill in the form below and our team will be in touch shortly.
To make things easier, let us know a bit about:
- Your business type
- Products or quantities you need
- Details about any custom packaging you have in mind
Business Hours
Monday-Friday: 8am-3pm
Saturday: 5am-1pm; Flemington Market, Door 6
Say hi in person!
Give us a heads up, and come visit us at our Silverwater warehouse from 10am-3pm.
Otherwise, we have a stand at Flemington Markets on Saturday from 5am to 1pm. Come say hi at the Growers Shed, building D, gate 6.
Delivery Information
We deliver across all of Metro NSW.
Outside our standard delivery area?
Get in touch and we'll work with you to find a solution through our logistics partners.
Frequently Asked Questions
Ordering & Getting Started
How do I become a customer?
Contact us at contact@mhtmarketing.com.au so that we can get your details and have you set up.
What does the ordering process look like?
Our online ordering platform gives you the flexibility to place orders 24/7, from any device. We’re here to help you get started - contact us today for a guided walkthrough and we’ll have your account ready to go in minutes.
How far in advance do I need to place an order?
To guarantee your delivery arrives on schedule, we kindly request at least 48 hours' notice for all orders. While we always strive to accommodate urgent requests, fulfillment will depend on current truck capacity and our scheduled delivery routes for your area.
Is there a minimum order requirement?
Our minimum order for delivery is $200. This helps us maintain an efficient delivery network for all our partners. However, if you have a smaller requirement, you are more than welcome to place a 'Click & Collect' order for pickup from our Silverwater warehouse with no minimum spend.
What payment methods do you accept?
We accept all payment methods, however, we recommend bank transfer to be the best method to avoid any surcharges. Note: please add the invoice number as a reference to assist with reconciliation.
Delivery
Which areas do you deliver to?
We currently provide regular delivery services across the Greater Sydney Metropolitan area. If your business is located in Regional NSW or interstate, please contact our team. We are always happy to discuss custom logistics solutions to ensure you get the supplies you need.
Can I pick up my order directly from your warehouse?
Click & Collect is available. Place your order at least 24 hours in advance and we’ll send a confirmation notification when it’s ready for pick up
Products
Do you have a full product catalogue I can browse?
Our complete product range is available through our online ordering platform. This ensures you always see current stock levels and the latest additions to our catalogue. Simply contact our team to activate your account and start browsing today.
Can I order products that aren't listed on your website?
Yes, let us know what products you are looking for and we’ll work with you to get the product to you.
Are your products available in bulk or smaller quantities?
We sell to small to medium size businesses which are often commercial size quantities. However, we have a limited range of products that are residential size quantities that are typically sold at our Flemington Market stand.
Custom Packaging
What is custom branded packaging, and how does it work?
Custom branded packaging is a great marketing tool that turns a takeaway box into a walking advertisement. Instead of using generic boxes or bags, you use packaging that features your logo and brand colours.
To find out about the process to get your custom packaging click on this link.
What's the minimum order quantity for custom packaging?
In general the minimum order for custom packaging is 30 cartons. We’ll work with you to estimate average cartons / month required and figure out what the right quantity for you is.
How long does custom packaging take to produce and deliver?
Once the design phase is completed, it takes anywhere from 6 to 8 weeks to produce and deliver. The delay is most often due to logistics.
Can I see examples of custom packaging you've done for other businesses?
Some examples of custom packaging can be found here.
How much does custom packaging cost compared to standard packaging?
We aim for the custom packaging to be at the same cost as plain generic packaging. This is quite dependent on the quantity. If storage is an issue, we have storage solutions available for you to ensure you get the best value.
Account & Relationship
What if I need to change or cancel an order?
Contact us before the delivery day before 9am and we’ll be able to cancel or change your order. A late cancellation fee may apply after 9am on the day of delivery.
Who do I contact if something is wrong with my delivery?
If there is an issue with your delivery, inform the driver, contact us at contact@mhtmarketing.com.au or your account manager within 48 hours. We aim to resolve all delivery discrepancies as quickly as possible to ensure there are no interruptions to your business.
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